Privacy Policy

At GoArabic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name, email address, and contact information
• Profile information including photo, biography, and language preferences
• Payment information (processed securely through third-party payment processors)
• Educational background and learning goals
• If you apply to teach: your country, phone number, teaching experience, specialities, introduction and any CV or video link you provide
• If you join the agent programme: your organisation, website, how you promote us, and the payout details you give us (bank, PayPal or wallet details, stored encrypted)

Usage Information

We automatically collect information about your interaction with our platform:

• Course enrollment and progress data
• Learning analytics and performance metrics
• Device information, IP address, and browser type
• Sign-in history, including the country derived from your IP address; IP addresses are kept for 180 days
• Live lesson attendance (when you and your instructor join), bookings, cancellations and private-lesson package balances
• Which agent link, agent discount code or referral link, if any, brought you to the platform
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our educational services
• Personalize your learning experience and recommend relevant content
• Process payments and manage your subscriptions
• Communicate with you about courses, updates, and promotional offers
• Analyze platform usage to enhance user experience
• Ensure platform security and prevent fraud
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We may share your information with:

Service Providers

Third-party vendors who provide services such as hosting, payment processing (Xendit), video lessons, email delivery, analytics and customer support. Where AI-assisted grading is switched on, your written or recorded answers to assessments may be sent to an AI provider (Google Gemini) to suggest a grade; a teacher reviews any grade the AI is not confident about.

Instructors

Limited information necessary for instructors to provide educational services and track student progress.

Agents and Referrers

If you joined through an agent's link or discount code, that agent can see your first name, the date you joined, how many payments you have made, the date of your last payment and the commission they earned. They never see your email address, contact details, what you bought or your learning activity. If a learner referred you with their referral link, they can see your first name, a partly hidden version of your email address (for example ah•••@gmail.com) and whether their reward has been earned.

Legal Requirements

When required by law, legal process, or to protect the rights, property, or safety of our platform, users, or others.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at salam@goarabic.net

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

7. Children's Privacy

We do not create accounts for children under 13. Children under 13 may take part in our courses only through an account created and managed by their parent or legal guardian, who provides consent during registration and controls the account. In that case the account holder's details are the guardian's; any learning activity, progress and submitted work recorded under the account relates to the child. A guardian may request access to, correction of, or deletion of that data at any time by contacting us. If you believe a child under 13 has created an account without a guardian, please contact us immediately and we will remove it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.